Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102828 A Medical Practice in the Fife NHS Board area Clinical treatment / Diagnosis Upheld, recommendations July 2012
201102903 West Lothian Council Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations July 2012
201102919 Dumfries and Galloway Housing Partnership Repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, action taken by body to remedy, recommendations July 2012
201102950 Lothian NHS Board Appointments/Admissions (delay, cancellation, waiting lists) Upheld, recommendations July 2012
201102971 South Ayrshire Council Policy/administration Upheld, recommendations July 2012
201103053 Fife Council Complaints handling Some upheld, recommendations July 2012
201103140 Scottish Ambulance Service Communication, staff attitude, dignity, confidentiality Some upheld, recommendations July 2012
201103141 Greater Glasgow and Clyde NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201103150 Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Upheld, recommendations July 2012
201103175 University of Glasgow Teaching and supervision Not upheld, no recommendations July 2012