Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201102664

  • Case ref:
    201102664
  • Date:
    July 2012
  • Body:
    Kingdom Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Complaints handling

Summary
Mrs C was unhappy that the housing association did not make tenants keep their bins in the designated area at the side of a block of flats and instead allowed them to keep them at the entrance. She said that there was often litter strewn over the path and road and it was unsightly, smelly and offensive. We initially found that her complaint had come to us too early, as she had not completed the housing association’s full complaints process.

When Mrs C brought her complaint back to us having completed the complaints process she raised a number of issues about this, and about how the association had handled her complaint. We did not uphold her complaints as there was no evidence of service failure or maladministration. Mrs C simply disagreed with the housing association's decision.

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Updated: March 13, 2018