Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201103744

  • Case ref:
    201103744
  • Date:
    June 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Progression

Summary
Mr C, who is a prisoner, complained that the SPS delayed in identifying that he needed to take part in a particular offending behaviour programme. He had already participated in one programme, and felt that his needs had not changed since he began his sentence. He was unhappy that the requirement for the second course was not flagged up earlier and felt that this set back his progress.

The prison told us that feedback from the first programme assessed Mr C as having outstanding needs and that he needed to complete an additional course. As such, there was no opportunity for this requirement to be identified earlier in Mr C's sentence, so we did not uphold the complaint.

Related reading

Updated: March 13, 2018