Monday 19 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision report 201200044

  • Case ref:
    201200044
  • Date:
    August 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    behaviour related programmes (including access to)

Summary

Ms C, who is a prisoner, complained about a delay in accessing an offending behaviour programme. She was due to start a programme in December 2011 but was still waiting when she contacted us around three months later.

The Scottish Prison Service told us that Ms C started an offending behaviour programme at the end of April 2012. They explained that she was unable to access the earlier programme due to a conflict with another prisoner on that course. We decided that, in the circumstances, the delay was not unreasonable and we did not uphold the complaint.

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Updated: March 13, 2018