Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201103217

  • Case ref:
    201103217
  • Date:
    September 2012
  • Body:
    Fife NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C pursued a complaint on behalf of his late mother (Mrs A), who passed away from terminal cancer soon after bringing her complaint to us. Mrs A’s complaint letter to the board said that they had not provided her with regular checks when she had heart problems diagnosed. She said that in her view, this contributed to her cancer remaining undiagnosed until it became terminal.

We took advice on the complaint from one of our medical advisers, a consultant in acute medicine, with specialist experience in heart disease in older people. Our investigation found no evidence of any failure to carry out appropriate or regular checks for Mrs A’s heart problems relative to the recorded symptoms she displayed at any given time.

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Updated: March 13, 2018