Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201201252

  • Case ref:
    201201252
  • Date:
    October 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary

Mr C, who is a prisoner, complained that the prison unreasonably failed to respond to a complaint he submitted to them in February 2012. The prison assured us that they had no record of having received this complaint. We noted that Mr C had been transferred between prisons and that it was possible that the complaint might have gone missing because of this. However, in the absence of any evidence that the prison received the complaint, we could not conclude that the failure to respond was unreasonable.

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Updated: March 13, 2018