Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201200831

  • Case ref:
    201200831
  • Date:
    October 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    education

Summary

Mr C, who is a prisoner, complained that the prison delayed in assessing him for offending behaviour coursework. The prison explained that they prioritise prisoners in line with their progression (movement through the prison system to less supervised conditions) dates. They assured him that he was on the waiting list and would be assessed in due course.

Our investigation found that Mr C was not eligible for parole for over eighteen months and there was sufficient time for him to be assessed for, and access, any required coursework. As we could see no evidence of unreasonable delay, we did not uphold the complaint.

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Updated: March 13, 2018