Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201200899

  • Case ref:
    201200899
  • Date:
    October 2012
  • Body:
    Glasgow Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour problems

Summary

Mr C said the housing association had not properly investigated his complaint that he was being harassed by his housing officer. He said that he was being harassed because he had questioned why he had been issued with a warning about anti-social behaviour.

We did not uphold his complaint. We found that the housing association had initially delayed in investigating his complaint but had held two meetings with Mr C to allow him to present any evidence in support of it. The minutes of the meetings showed that Mr C did not provide any evidence to support the allegation of harassment.

Related reading

Updated: March 13, 2018