Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502182 Fife Council burial grounds/crematoria Upheld, recommendations December 2015
201502190 Glasgow City Council non-domestic rates Upheld, recommendations December 2015
201502284 East Lothian Council repairs and maintenance Not upheld, no recommendations December 2015
201502309 Scottish Prison Service visits Upheld, recommendations December 2015
201502335 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Upheld, no recommendations December 2015
201502371 A Medical Practice in the Tayside NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2015
201502425 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations December 2015
201502488 Scottish Prison Service removal from association/segregation Upheld, recommendations December 2015
201502537 River Clyde Homes applications, allocations, transfers & exchanges Upheld, recommendations December 2015
201502577 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2015