Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403495 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201403920 Highland NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2015
201404294 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201404806 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201404811 South Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, recommendations November 2015
201405101 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015
201405146 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201405244 Dundee City Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations November 2015
201405450 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations November 2015
201405493 Ayrshire and Arran NHS Board appliances / equipment / premises Some upheld, recommendations November 2015