Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405521 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2015
201405904 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2015
201405948 Dundee City Council complaints handling (incl social work complaints procedures) Not duly made or withdrawn, no recommendations November 2015
201405951 Business Stream policy/administration Not upheld, no recommendations November 2015
201405987 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406016 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015
201406041 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201406418 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406600 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406670 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015