Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502634 Scottish Prison Service disciplinary charges - orderly room proceedings Not upheld, no recommendations December 2015
201502635 The City of Edinburgh Council communication staff attitude and confidentiality Upheld, recommendations December 2015
201502782 Aberdeen City Council repairs and maintenance Not upheld, no recommendations December 2015
201502786 Glasgow Housing Association applications, allocations, transfers & exchanges Not upheld, no recommendations December 2015
201502802 Scottish Prison Service bullying/victimisation Upheld, no recommendations December 2015
201502825 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations December 2015
201502846 Crown Office and Procurator Fiscal Service communication staff attitude and confidentiality Not upheld, no recommendations December 2015
201305665 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations November 2015
201305842 Falkirk Council repairs and maintenance Upheld, recommendations November 2015
201306143 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015