Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201502284

  • Case ref:
    201502284
  • Date:
    December 2015
  • Body:
    East Lothian Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C complained about the council as he said that plastering repairs to his property had been outstanding since he moved in and were still not completed over a year later. We found the council's records showed that he had been asked on a number of occasions to strip the wallpaper in his home to allow a full inspection to take place. The council had only received notification that this had taken place a couple of months prior to Mr C's complaint.

There had been some further delays since then, and the works had not been completed until around two months after the estimated completion date. However, the reasons for this were beyond the council's control, and we were satisfied from their records that they had taken reasonable action to ensure the works were completed as quickly as possible.

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Updated: March 13, 2018