Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500709 University of Glasgow academic appeal/exam results/degree classification Not upheld, no recommendations December 2015
201500913 Aberdeenshire Council complaints handling Some upheld, no recommendations December 2015
201501070 Tayside NHS Board nurses / nursing care Not upheld, no recommendations December 2015
201501164 The City of Edinburgh Council policy/administration Some upheld, recommendations December 2015
201501341 Fife NHS Board nurses / nursing care Some upheld, recommendations December 2015
201501382 University of Aberdeen communication staff attitude dignity and confidentiality Not upheld, no recommendations December 2015
201501801 Glasgow City Council primary school Not upheld, no recommendations December 2015
201501912 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2015
201501996 A Medical Practice in the Ayrshire and Arran NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2015
201502006 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2015