Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201500705

  • Case ref:
    201500705
  • Date:
    December 2015
  • Body:
    Forestry Commission Scotland
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    handling of application

Summary

Mr C complained that maps used by Forestry Commission Scotland (the commission) in a consultation included inaccurate information about his land. The commission investigated, concluded that the maps were inaccurate, provided Mr C and statutory consultees with accurate maps, and updated the documents relating to the consultation on their website. Mr C remained dissatisfied and brought his complaints to us. We decided that the commission's actions had not been unreasonable and did not uphold his complaints.

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Updated: March 13, 2018