Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405178 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2015
201405193 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2015
201405203 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2015
201405344 Scottish Environment Protection Agency complaints handling Not upheld, no recommendations December 2015
201405584 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2015
201405884 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2015
201406033 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2015
201406068 Lanarkshire NHS Board nurses / nursing care Some upheld, recommendations December 2015
201406081 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015
201406106 Falkirk Council policy/administration Some upheld, recommendations December 2015