Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502760 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201502775 Lochalsh & Skye Housing Association Limited repairs and maintenance Upheld, recommendations January 2016
201503004 Falkirk Council terminations of tenancy Not upheld, no recommendations January 2016
201503020 Scottish Prison Service progression Not upheld, no recommendations January 2016
201503412 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201504022 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201204319 West Dunbartonshire Council repairs and maintenance Some upheld, recommendations December 2015
201306027 Perth and Kinross Council conservation areas, listed buildings, tree preservation orders Not upheld, no recommendations December 2015
201306298 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2015
201400137 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2015