Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406394 The City of Edinburgh Council noise pollution Not upheld, no recommendations January 2016
201406517 Tayside NHS Board hygiene / cleanliness / infection control Not upheld, action taken by body to remedy, no recommendations January 2016
201406523 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201406577 Business Stream incorrect billing Not upheld, no recommendations January 2016
201406676 Fife NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2016
201406715 Ayrshire and Arran NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations January 2016
201406951 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201407002 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201407037 Scottish Environment Protection Agency policy/administration Some upheld, no recommendations January 2016
201407179 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016