Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404211 | North Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2016 |
| 201404437 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201404445 | The Highland Council | council tax | Some upheld, recommendations | January 2016 |
| 201404472 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404480 | Scottish Prison Service | medical assessments/reports | Not upheld, no recommendations | January 2016 |
| 201404521 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404543 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201404639 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | January 2016 |
| 201404784 | Glasgow Housing Association | complaints handling | Some upheld, action taken by body to remedy, recommendations | January 2016 |
| 201404857 | Lothian NHS Board | nurses / nursing care | Upheld, recommendations | January 2016 |