Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407184 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations January 2016
201407186 A Medical Practice in the Western Isles NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2016
201407273 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201407332 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations January 2016
201407468 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2016
201407501 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations January 2016
201407521 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2016
201407896 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201407901 Lanarkshire NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations January 2016
201500019 Business Stream reinstatement Not upheld, no recommendations January 2016