Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404967 | Business Stream | incorrect billing | Resolved, no recommendations | January 2016 |
| 201405047 | Argyll and Bute Council | maintenance and repair of roads | Not upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201405103 | Business Stream | policy/administration | Not upheld, no recommendations | January 2016 |
| 201405112 | The City of Edinburgh Council | unauthorised developments: enforcement action/stop and discontinuation notices | Upheld, recommendations | January 2016 |
| 201405142 | Perth and Kinross Council | noise pollution | Upheld, recommendations | January 2016 |
| 201405167 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201405212 | Perth and Kinross Council | primary school | Resolved, no recommendations | January 2016 |
| 201405274 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201405328 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201405525 | Greater Glasgow and Clyde NHS Board - Acute Services Division | continuing care | Not upheld, no recommendations | January 2016 |