Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201404967

  • Case ref:
    201404967
  • Date:
    January 2016
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Mr C complained to us that Business Stream had unreasonably invoiced him for charges that he was not liable for. In response to our enquiries, Business Stream said that, after considering the circumstances of the case and some additional information Mr C had provided, they were willing to close the account and withdraw all charges. Mr C confirmed that this resolved his complaint and, consequently, we closed the case.

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Updated: March 13, 2018