Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201404480

  • Case ref:
    201404480
  • Date:
    January 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    medical assessments/reports

Summary

Mr C complained to us that the Scottish Prison Service (SPS) had appointed a person to carry out an assessment who did not meet the stated criteria specified in the tender document. We took independent advice from one of our medical advisers, who is a consultant psychiatrist. We found that, in making their decision to appoint someone to carry out the assessment, the SPS did so appropriately and in line with the service specification detailed in the tender document. As such, we did not uphold the complaint.

Related reading

Updated: March 13, 2018