Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503474 Scottish Prison Service complaints handling Not upheld, action taken by body to remedy, no recommendations February 2016
201503494 Scottish Prison Service escorting services Upheld, recommendations February 2016
201503627 Lothian NHS Board appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations February 2016
201503628 Tayside NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations February 2016
201503835 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2016
201504122 Scottish Prison Service policy/administration Not upheld, no recommendations February 2016
201301800 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201403324 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201403569 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201403841 North Lanarkshire Council primary school Some upheld, recommendations January 2016