Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406475 Commissioner for Ethical Standards in Public Life in Scotland complaints handling Not upheld, no recommendations February 2016
201406499 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201406716 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201407111 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2016
201407227 Berwickshire Housing Association Ltd terminations of tenancy Some upheld, recommendations February 2016
201407237 Fife Council policy/administration Some upheld, recommendations February 2016
201407809 Edinburgh College communication staff attitude dignity and confidentiality Some upheld, recommendations February 2016
201500443 Scottish Ambulance Service clinical treatment / diagnosis Some upheld, recommendations February 2016
201500520 University of Edinburgh academic appeal/exam results/degree classification Some upheld, recommendations February 2016
201500916 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016