Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503738 Scottish Prison Service progression Upheld, recommendations March 2016
201503747 Scottish Prison Service disciplinary charges - orderly room proceedings Upheld, recommendations March 2016
201503956 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2016
201504188 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2016
201504252 Grampian NHS Board admission / discharge / transfer procedures Not upheld, no recommendations March 2016
201202732 East Lothian Council complaints handling (incl social work complaints procedures) Some upheld, recommendations February 2016
201305578 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201306245 Business Stream charging method / calculation Upheld, recommendations February 2016
201401201 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016
201402414 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations February 2016