Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402748 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201403459 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201404427 Scottish Prison Service progression Not upheld, no recommendations February 2016
201404548 Business Stream incorrect billing Upheld, recommendations February 2016
201405005 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations February 2016
201405116 University of Strathclyde complaints handling Not upheld, recommendations February 2016
201405382 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201405524 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2016
201405725 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201405728 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations February 2016