Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501727 Perth and Kinross Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations March 2016
201501740 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2016
201501914 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2016
201502023 Dundee City Council licensing - taxis Some upheld, no recommendations March 2016
201502086 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2016
201502101 Dumfries and Galloway Council handling of application (complaints by opponents) Not upheld, no recommendations March 2016
201502211 Fife Council council tax Not upheld, no recommendations March 2016
201502253 Scottish Prison Service visits Some upheld, recommendations March 2016
201502341 Fife Council applications, allocations, transfers & exchanges Not duly made or withdrawn, no recommendations March 2016
201502370 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2016