Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201306042 North Lanarkshire Council complaints handling Upheld, recommendations March 2016
201401890 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201404357 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201404546 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2016
201404550 Scottish Qualifications Authority complaints handling Not upheld, no recommendations March 2016
201404803 Shetland Islands Council handling of application (complaints by applicants) Not upheld, no recommendations March 2016
201405118 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2016
201405563 Borders NHS Board clinical treatment / diagnosis Some upheld, no recommendations March 2016
201405636 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2016
201405656 Aberdeenshire Council handling of application (complaints by opponents) Upheld, recommendations March 2016