Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503391 Forth Valley NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations May 2016
201503407 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations May 2016
201503586 University of the West of Scotland policy/administration Not upheld, no recommendations May 2016
201503737 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2016
201503760 Caledonia Housing Association neighbour disputes and anti-social behaviour Not upheld, no recommendations May 2016
201503790 The City of Edinburgh Council public health & civic government acts - nuisances/problems in/around buildings Not upheld, no recommendations May 2016
201503924 Dumfries and Galloway Housing Partnership repairs and maintenance Upheld, recommendations May 2016
201503949 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations May 2016
201503957 Glasgow City Council local housing allowance and council tax benefit Upheld, no recommendations May 2016
201503978 Scottish Prison Service special escorted leave Upheld, no recommendations May 2016