Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500956 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201500986 | University of the West of Scotland | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2016 |
| 201500997 | The Highland Council | bus stops, shelters, signs, road furniture | Upheld, recommendations | May 2016 |
| 201501178 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201501196 | Glasgow Clyde College | special needs - assessment and provision | Some upheld, recommendations | May 2016 |
| 201501217 | Scottish Prison Service | earnings | Upheld, recommendations | May 2016 |
| 201501220 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201501222 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201501397 | Lothian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201501536 | Weslo Housing Management | improvements and renovation | Upheld, recommendations | May 2016 |