Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500603 Business Stream leakage Some upheld, recommendations May 2016
201500611 Grampian NHS Board nurses / nursing care Upheld, recommendations May 2016
201500612 Scottish Funding Council policy/administration Some upheld, recommendations May 2016
201500673 Greater Glasgow and Clyde NHS Board admission / discharge / transfer procedures Not upheld, no recommendations May 2016
201500693 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations May 2016
201500696 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2016
201500884 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2016
201500910 Greater Glasgow and Clyde NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations May 2016
201500915 Greater Glasgow and Clyde NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations May 2016
201500935 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2016