Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501647 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations May 2016
201501652 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2016
201501702 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2016
201501805 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations May 2016
201501847 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations May 2016
201501861 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations May 2016
201501920 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations May 2016
201501942 Lothian NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations May 2016
201502012 Glasgow City Council improvements and renovation Not upheld, no recommendations May 2016
201502155 Leisure and Culture Dundee hall letting, indoor facilities, libraries, museums etc Some upheld, recommendations May 2016