Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201501217

  • Case ref:
    201501217
  • Date:
    May 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, recommendations
  • Subject:
    earnings

Summary

Mr C complained to us that the Scottish Prison Service (SPS) had failed to pay him at the correct rate for his attendance at work and education sessions in prison. The amount a prisoner is paid for work in prison depends on the activity level their job falls into. Although this is a discretionary decision for the SPS to take, we found that the SPS had provided Mr C with conflicting information about the activity level of his job. We also found that they had given Mr C inaccurate information about the level of payment for attending education sessions. In view of these failings, we upheld Mr C's complaint.

Recommendations

We recommended that SPS:

  • issue a written apology to Mr C for the inaccurate information they provided to him;
  • ensure that relevant staff in the prison are aware of the correct rate of payment that prisoners are paid for attending education sessions; and
  • review the payments made to Mr C in the prison to ensure that he received all the payments he was entitled to.

Updated: March 13, 2018