Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502220 | Fife College | policy/administration | Not upheld, no recommendations | May 2016 |
| 201502324 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502359 | The City of Edinburgh Council | statutory notices | Upheld, no recommendations | May 2016 |
| 201502380 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502424 | The City of Edinburgh Council | council tax | Not duly made or withdrawn, no recommendations | May 2016 |
| 201502517 | A Medical Practice in the Highland NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | May 2016 |
| 201502583 | Scottish Prison Service | personal property | Upheld, recommendations | May 2016 |
| 201502592 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2016 |
| 201502620 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201502638 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |