Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400708 | The Moray Council | child services and family support | Some upheld, recommendations | May 2016 |
| 201402469 | Aberdeen City Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201403993 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2016 |
| 201404640 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2016 |
| 201404925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201404954 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201405031 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201405055 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201405186 | Business Stream | incorrect billing | Upheld, recommendations | May 2016 |
| 201405195 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |