Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507950 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations June 2016
201507981 Lanarkshire NHS Board continuing care Not duly made or withdrawn, no recommendations June 2016
201507996 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations June 2016
201508000 West Lothian Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations June 2016
201508011 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2016
201508036 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2016
201508116 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2016
201508158 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2016
201508258 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2016
201508267 Western Isles NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2016