Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201500451 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201500896 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201501940 | Orkney NHS Board | complaints handling | Not upheld, no recommendations | June 2016 |
| 201501972 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502547 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201502781 | Scottish Prison Service | personal property | Upheld, recommendations | June 2016 |
| 201502987 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201503032 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201507445 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201507457 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2016 |