Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508845 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508851 Fife Council handling of application (complaints by opponents) Not upheld, no recommendations July 2016
201508879 Clackmannanshire Council noise pollution Not upheld, no recommendations July 2016
201600130 Scottish Prison Service transportation Not upheld, no recommendations July 2016
201601001 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations July 2016
201601002 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2016
201301080 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2016
201401536 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2016
201402201 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations June 2016
201405265 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2016