Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507764 | Hillcrest Housing Association | neighbour disputes and anti-social behaviour | Upheld, recommendations | July 2016 |
| 201507774 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2016 |
| 201507814 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201507859 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201507873 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201507963 | Cairn Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2016 |
| 201507972 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2016 |
| 201508029 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508067 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201508074 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2016 |