Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508430 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508443 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508477 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508502 North Lanarkshire Council primary school Some upheld, recommendations July 2016
201508509 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2016
201508515 Business Stream policy/administration Resolved, no recommendations July 2016
201508522 Edinburgh Napier University policy/administration Not upheld, no recommendations July 2016
201508537 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508551 Greater Glasgow and Clyde NHS Board admission / discharge / transfer procedures Not upheld, recommendations July 2016
201508555 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2016