Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508078 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201508111 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508153 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508160 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508221 | Grampian NHS Board | nurses / nursing care | Upheld, recommendations | July 2016 |
| 201508257 | Dundee City Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | July 2016 |
| 201508273 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2016 |
| 201508321 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, recommendations | July 2016 |
| 201508344 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201508428 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |