Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507543 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |
| 201507568 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201507572 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201507589 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2016 |
| 201507616 | A Dentist in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2016 |
| 201507674 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | July 2016 |
| 201507696 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2016 |
| 201507736 | Scottish Prison Service | access to medical care/treatment | Upheld, recommendations | July 2016 |
| 201507748 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | July 2016 |
| 201507752 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2016 |