Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508787 Scottish Prison Service communication by phone Upheld, recommendations August 2016
201508844 Lothian NHS Board nurses / nursing care Some upheld, recommendations August 2016
201508846 West Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations August 2016
201508868 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201404055 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2016
201406219 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2016
201500315 Shetland NHS Board clinical treatment / diagnosis Not upheld, recommendations July 2016
201502859 The Robert Gordon University welfare Not upheld, no recommendations July 2016
201504531 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2016
201507496 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations July 2016