Thursday 22 October: Complaint form offline

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Decision Report 201508642

  • Case ref:
    201508642
  • Date:
    August 2016
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C complained that the council were refusing to clear his neighbour's guttering which, he said, was having an impact on the effectiveness of his guttering. He also complained that the council refused to replace the garden fence. The council had initially agreed to do both but, as Mr C's neighbour turned out to be an owner-occupier, they said they would not carry out the work without an agreement that the neighbour would contribute to the costs.

Mr C was unhappy with this view; however, having reviewed the council's procedures, we were satisfied that they were acting in accordance with their responsibilities. Therefore, we did not uphold Mr C's complaints.

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Updated: March 13, 2018