Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508165 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201508208 | Business Stream | incorrect billing | Some upheld, recommendations | August 2016 |
| 201508239 | Business Stream | incorrect billing | Not duly made or withdrawn, no recommendations | August 2016 |
| 201508260 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508268 | Edinburgh College | communication staff attitude dignity and confidentiality | Some upheld, no recommendations | August 2016 |
| 201508320 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508325 | A Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | August 2016 |
| 201508439 | Inverclyde Council | complaints handling (including appeals procedures) | Upheld, recommendations | August 2016 |
| 201508506 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508516 | Business Stream | meter size | Upheld, recommendations | August 2016 |