Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400595 Lothian NHS Board admission / discharge / transfer procedures Not upheld, recommendations August 2016
201501423 Fife Council care in the community Some upheld, recommendations August 2016
201507461 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2016
201507507 Scottish Prison Service regime and operation of prison Not duly made or withdrawn, no recommendations August 2016
201507553 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507560 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507624 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507687 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507737 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations August 2016
201507759 Business Stream incorrect billing Not upheld, no recommendations August 2016