Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508465 Aberdeenshire Council primary school Upheld, recommendations September 2016
201508552 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2016
201508628 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2016
201508660 Greater Glasgow and Clyde NHS Board nurses / nursing care Upheld, recommendations September 2016
201508670 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508687 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508723 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2016
201508751 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508769 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508817 University of the West of Scotland policy/administration Some upheld, recommendations September 2016