Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508820 Golden Jubilee National Hospital appointments / admissions (delay / cancellation / waiting lists) Some upheld, recommendations September 2016
201508821 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2016
201508831 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508856 An Optician in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2016
201508883 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508885 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201600330 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2016
201601164 Scottish Prison Service progression Not upheld, no recommendations September 2016
201601244 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2016
201302441 South Ayrshire Council noise pollution Some upheld, recommendations August 2016