Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508113 Scottish Prison Service complaints handling Some upheld, recommendations September 2016
201508145 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508185 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508194 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508197 Clackmannanshire Council policy/administration Not upheld, recommendations September 2016
201508200 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2016
201508204 A Medical Practice in the Western Isles NHS Board area clinical treatment / diagnosis Some upheld, recommendations September 2016
201508353 Police Investigations & Review Commissioner complaints handling Not upheld, no recommendations September 2016
201508362 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201508385 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations September 2016